Technology report
The venue technology stack: POS, mobile and self-service
What actually moves throughput and per-cap once the pilot ends, based on venue-level operating data.
SportFB ResearchApril 8, 202612 min read
Executive summary
- 01
Self-service and grab-and-go formats deliver the largest throughput gains, but only where queue design changed alongside the hardware.
- 02
Mobile ordering plateaus without a dedicated pickup operating model.
- 03
POS replacement projects underperform when menu architecture is ported over unchanged.
Key metrics
- Median throughput gain, frictionless
- +31%
- Mobile order share, mature venues
- 17%
- Venues replacing POS by 2028
- 44%
Transactions per hour by service model
Traditional
82
Kiosk
104
Mobile pickup
96
Frictionless
141
Sequencing the roadmap
The highest-return sequence observed is menu simplification, then service model redesign, then hardware. Venues that inverted that order captured roughly half the available gain.